Win Back team scam

[Shah111]

On April 11th  received a call from 1833-447-6456. Agent's name was Harsimran. He asked me what plan do i have and with which company. My current plan is 35/M with Unlimited Canada and international callings, 50GB with Koodo. He offered me $35/M 70GB, Canada-USA plan with 1000 international minutes. It sounded " too good to be true ", he assure that this plan is offered by only win-back department as they want their previous clients to come back to rogers. so proceed with the sale, he pull my credit. He still assured me that i will receive the 35/M plan, which he offered me and it will be my price until i stay with rogers. He mentioned you will received confirmation email for the plan i have offered to you. After few hours i received the email from rogers and my plan is 65/M for 100 GB Canada -USA instead of 35/M, 70GB 1000 international minutes canada - USA. since its a Win-back department there is no way to contact them directly. I have called rogers customer service multiple times and wasted so may hours, still they have not figured out the solution for me. This win-back team is destroying rogers reputation. I really hope i can get some here. Putting the initial call details so someone can hear the call recordings. 

April 11 2024 - 12:15 PM - BC time - 32 minutes 

April 11 2024 - 12:49 PM - BC time - 14 minutes 

[RogersJermaine · Accepted solution]

Hi @Shah111,

Welcome to the Rogers Community Forums and we do thank you for taking your time to share your feedback on your interaction. We can certainly review the notes on file to confirm the details of the interaction to see if we can work towards a resolution with you. 

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards
RogersJermaine