Wifi Calling Abroad

[kurosagi1]

Hi Guys,

Hope you can help me out.

I am currently abroad in Mexico. I just made call with Wifi Calling On, to a 416 and an 1-844 numbers. My data roaming is turned off as well but I didn’t have my airplane mode on…. Do you guys know if this is treated as long distance calls with standard rates? Or will it activate my Roam like Home for the day?

Thank you.

*Added Labels*

[RogersCorey]

Good morning @kurosagi1!

I hope your travels are going well! I'd be happy to answer this question for you.

If you are using WiFi Calling while outside of Canada, the following will be deducted from your airtime and messaging limits included in your wireless plan without incurring any long distance or roaming charges:

• Incoming calls and messages received from anywhere in the world
• Outgoing calls and messages made or sent by you to a Canadian number

Roaming and/or long distance charges will vary depending on the roaming option you have on your account:
 

If you have Roam Like Home, outgoing WiFi calls or messages made to a non-Canadian number will incur the Roam Like Home daily charge. 

If you have already incurred this charge, then all outgoing WiFi calls and messages made or sent within that 24-hour period will be covered under the initial Roam Like Home charge.

Outgoing WiFi calls made to a non-Canadian number outside the destination you are roaming in will incur applicable long distance charges in addition to the Roam Like Home daily charge.

Regards,

RogersCorey

[LordDrakkon]

It ultimately depends. Calls starting on WiFi can be handed off to cellular without any warning or notification, which would trigger a Roam Like Home charge. If you want to ensure you don't rack up any roaming charges. Make sure your device is in Airplane mode and then turn WiFi on to enable WiFi Calling.