Waybill missing items

[AndyO32]

I received my return equipment waybill and it only contains the 3 TV Boxes. (I’m assuming it’s understood that includes the remotes?)

I also have a Modem and a Nokia box that isn’t listed on the waybill.


I tried talking to a specialist on chat and phone and I was told they would submit a new Waybill and I’d get it today but then also asked to call tomorrow to make sure it went through.

I’m not getting the warm and fuzzies about this. I don’t want to have a late return charge and all I want to do is return all the assets that should go to Rogers. I feel like I’m getting the runaround

***ADDED LABELS***

[RogersCorey]

Greetings @AndyO32!

Please let us know whether or not you've received the new waybill via email. We don't want you to feel like you're getting the runaround so we're here to offer you additional support if you haven't yet got the waybill.

Please feel free to send a private message to @CommunityHelps if you haven't received it yet. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey

[AndyO32]

Hi @RogersCorey ,

I called again yesterday and spoke with a new specialist. After reviewing my account she confirmed that neither the Chat Specialist or the Phone specialist I talked to the previous day had in fact submitted for a new Waybill. How frustrating to be brushed off like that twice ... when all I want to do is return Rogers equipment.

Luckily the agent I spoke to said she put lengthy notes on my account and recommended I ship all equipment even though the Modem and Nokia box were not listed on the waybill. Needless to say, I took pictures as proof in case this somehow escalates.