Voluntary Temporary Suspension

[Vidushi16]

I want to hold my sim as I travelling to India and don’t want to use the phone for a few months. Will resume once i am back.

I want to temporarily suspend or hold my no and is looking for minimal payment to keep my line in hold and still not use it. Pls suggest.

*Added Labels*

[RogersMaude]

Good morning @Vidushi16,

Looking to put your phone plan on hold temporarily? You can schedule, change and cancel a temporary suspension online through your MyRogers account.

You can pause service to a line that’s been active for at least 30 days if you have no current balance owing on your account or you have Automatic Payments set up.

Before you begin:

• You’re still responsible for your device’s monthly financing payments.
• Pausing your service also pauses Device Protection fees. You won’t be able to file a service request or claim during this period.

During the suspension period, the services on your phone plan won’t work on this line. Only 9-1-1 emergency service will be available (except T9-1-1, which relies on SMS service and won’t work with that service disabled).

Schedule a temporary suspension

1. Sign in to your MyRogers account.
2. Select the line you’d like to pause service for.
3. Select the start and end date of your suspension.
   • Start date must be in the next 30 days.
   • The suspension period must be at least 30 days.
   • You can suspend your phone service multiple times, up to a maximum of 185 total days per calendar year.
4. Select Add temporary suspension.

Hope this helps!

RogersMaude