Transition from zoomer to rogers

[Maggie991]

Billing problems transitioning from zoomer to rogers.  Offers look good but be careful.  Billing is inaccurate and rogers insists that the new service be paid before the old service is discontinued.  Very disappointed.

*Added Labels*

[RogersMoin]

Hello, @Maggie991.

We are delighted you joined our Community and transitioned from Zoomer to Rogers.

It would have been more pleasant if the transition had been smooth without any billing problems. While we don't have access to the Zoomer side of the billing, we can help with any Rogers-related billing.

Let us know if you have any questions.

Cheers,
RogersMoin

[Maggie991]

I still don't understand the nature of the "technical problem" with the billing, why my order was cancelled or whether the advertised offers for zoomer customers were/are in fact available.  (There is no issue with my zoomer billing.) 

As well "our policy" doesn't cut it when it comes to explaining why I was expected to pay for 2 months service that I had not yet activated and for which a corrected invoice had not been issued.

[Theo205]

Switch to Rogers is still a nightmare November 2024.- Switching from City phone they want to bill me from the day I signed up rather than from the day I begin to receive service - I've spent over four hours trying to resolve the issue - however the only option appears to be to cancel the Rogers order, within the 30 day cancellation period and send back the phone I ordered - still in the box.

[RogersCorey]

It would be best if you spoke with our Wireless Migration Team, @Maggie991. They have been setup especially to answer these kinds of questions.

Please feel free to send a private message to @CommunityHelps so we can get you in contact with the team that can best answer your questions. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[RogersCorey]

Good afternoon @Theo205! 

We wouldn't like to see you cancel the service over this. Let us have a look at your account and we'll see what we can do.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[Theo205]

Rogers billing has not changed - spent hours between Red Wireless and Rogers confirming this. Now it looks like I'll spend hours confirming the cancellation of the order, which I did last Friday with Rogers, but now they can't confirm the cancellation and say I have to do it with Red Wireless. No matter  how good the deal is, I'll never get my time back - If I can't get confirmation of cancelled order this week I'll try to find out where I can send a registered mail to cancel.

[Theo205]

Any other suggestions as to how I can confirm my order has been cancelled?

[RogersCorey]

Hello @Theo205!

If you put this order in with Red Wireless, you will have to work with them directly for any further support regarding that specific order.

Regards,

RogersCorey