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The on hold void

Wayward
I've been around

I've been on hold from a call center rep passing me along.
in total I've been on hold for almost 2 hours. 

The "Stay on hold, to keep your place in line". Call-back services and wait time progression have been around for years. Rogers doesn't want to pay for it, hoping you will give up or try again later.

It's bad enough that Canadian wireless data prices are among the highest in the world.

We,  Rogers clients, should be compensated, for the hours of our dead-time.

 

 

***Edited Labels***

1 REPLY 1

Re: The on hold void

maniac
I plan to stick around

The Rogers wait times seem to be the longest in the industry.

 

I don't think it's the fault of the agents. More likely because the company does hire enough staff or use proper software. Disrespectful to paying customers. But hey, they don't care. You basically only have 2.5 options in Canada.

 

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