Rogers Trade In Conditions?

[coolspot18]

Hello,

I'm currently in the process of trading in an iPad. From my understanding, there are only three conditions required for trading in an iPad:

1. It must turn on.
2. The touchscreen must work and not be cracked.
3. All account information on the device (e.g., iCloud/Find my iPhone credentials) must be removed.

My device meets these criteria but is slightly bent and has a scuffed aluminum frame. However, the store believes it is not eligible for trade-in. The iPad is fully functional.

Could you please clarify Rogers' trade-in policy? Are there additional factors beyond these three that you examine?

The store seems more concerned about CSAT and dealing with subsequent likewize complaints than following policy?

Thanks.

*Added Labels*

[LordDrakkon]

A picture or two would best illustrate the condition the device is in. A lot of trade-ins are handled through a third party, making the system a little more complicated to just say, yes or no.