Roaming Charges

[sgunny7]

Worst Service and support ever. I just got back from 5 weeks in Costa Rica and have been charged $15/day for every day I was there. My phone had cellular turned off and I only used wifi when available. And no help from Rogers with this at all! I will be leaving Rogers for good when my contracts come to an end.

*Added Labels*

[LordDrakkon]

If cellular was turned off. There would be no way for the system to charge you roaming fees. You need to have your device in Airplane Mode before leaving Canada. Just turning off data roaming isn't enough.

[57]

@sgunny7 : Please see the following summary on the topic of Roaming:

https://communityforums.rogers.com/t5/Account-Support/Roaming-like-home/m-p/518044/highlight/true#M3...

See also the following "discussion" regarding roaming and WiFi use in my post in that thread:

https://communityforums.rogers.com/t5/Network-Coverage/Understanding-How-Roaming-Works/m-p/531963

Another provider is probably not the answer if you don't know what causes roaming since they may charge you the same way Rogers does.