My latest IMEI number for the phone that I am locked out of is on my account. Is there any way I can get the proof of payment for my phone. I went into the store and purchased the phone. Can rogers help me?
I bought my phone at the rogers store 5 years ago. I did use a credit card to pay for some of it and i signed a two year agreement. The device I need the proof of purchase is on my wireless account. I locked my icloud account and apple said I have to provide proof of purchase for them to help me.
Welcome to the Rogers Community and thank you for posting. We can only resend the Proof of Purchase for the most recent IMEI on the account. Did you upgrade in the last 5 years?
You could potentially reach out to the Rogers store you got it from and inquire if there is any supporting document that could be sent your way on their end.
We could look into your account to see if anything could be forwarded to you. Please send us a private message at @CommunityHelps. Check out this blogif you require assistance with the private messaging system.