Proof of purchase

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I'm Here A Lot
Posts: 6

Proof of purchase

Ayear ago I got an Iphone for my wife, she tried to restored it but in the process she forgot email and password to . I callreactivated. I call apple and they said that I need the proof of purchase to get help from them. Has been a month and a half since I applied for it, not once, not two times but TREE times I have done it and still waiting. I called Rogers and they said do it again, there is nothing we can do, just keep applying "maybe  there is delay in the prosses). Really!! and I still paying the monthly fee.Man Frustrated

 

 

 

 

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I'm a Trusted Advisor
Posts: 32,015

Re: Proof of purchase

Hello @Mauricio

When you upgraded your device, did you do it at the store? If so they should have given u a receipt for it and it should show it on your contract you received which u signed.

If it was over the phone, the same thing but in a email. Do you have those?
I'm Here A Lot
Posts: 6

Re: Proof of purchase

Hi meowmix, I did it on the phone. Rogers send an attachment(Rogers wireless account change information). I found it two days ago under my files. I just talk to a supervisor from apple this morning, email it to him but he said that is not the proof on purchase. He read it and saw the price, the agreement, etc. Told me that in three or four days a higher rank from apple will send a email reading if they will accept that document as proof of purchase or not. I have to keep my finger cross.

Rogers Employee lockdown2341
Rogers Employee
Posts: 357

Re: Proof of purchase

I recall there being a website that we provided where you could get an instant proof of purchase. I can't remember what it is at the moment.

 

I'm going to tag @CommunityHelps on this for you. I saw someone online via that account right now and hopefully they can see this and try to get you some assistance.

Retired Moderator RogersShakir
Retired Moderator
Posts: 146

Re: Proof of purchase

Hi @Mauricio

 

Thank you for your patience and welcome to the Community Forums!Smiley Happy

 

and Thank you @lockdown2341 for the Tag. Mauricio, @CommunityHelps will contact you via private message. Please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

 

Thanks

I'm a Trusted Advisor
Posts: 32,015

Re: Proof of purchase

Hello @Mauricio

Hopefully it all works out!:)
I'm Here A Lot
Posts: 6

Re: Proof of purchase

Thank you Meow, I'll let you know in 3 or 4 days
I'm Here A Lot
Posts: 6

Re: Proof of purchase

Thank you lock, I got private message from the community team with a I believe is a proof of purchase. I'll let you know the end of this long journey.
I'm a Trusted Advisor
Posts: 32,015

Re: Proof of purchase

Hello @Mauricio

You are welcome!. 🙂
I've Been Here Awhile
Posts: 2

Re: Proof of purchase

Proof of Purchase needed and denied

 

I need proof of ownership for my phone that Appple will accept, not just a "how to unlock your phone email."

 

My iPhone has had an activation lock placed on it, and in order to make sure it's not stolen, Apple can't remove the lock without proof that I own my phone (why I cannot remove the lock another way is a longer story; I can tell it if I have to). 

 

When I called Rogers, they said that because my phone is no longer under warranty, they will not give me proof of purchase to verify that I own my own phone. They said the best they can do is a "how to unlock your iPhone" email, which the apple store does not accept as adequate. 

 

Because I have two-factor verification, if I cannot get my phone unlocked, not only will my phone be bricked, but I will lose access to my AppleID, with all my data, apps, notes, etc. So even buying a new phone will not solve my problem (if getting me to get a new phone was the motive behind denying my request). 

 

I don't know why Rogers won't help when they have this info on file.