Prepaid Gift Card - Not Working

[bnorris]

I cannot get my Rogers visa to work which was given to us as a promotion for $150

*Added Labels*

[RogersYasmine · Accepted solution]

Greetings @bnorris,

A warm welcome to our Rogers Community Forums! Thank you for your first post! 😀

It's disappointing to hear that your $150 Prepaid Visa gift card isn't working for you as it should! Just to clarify, did you call the phone number on the card to get it activated for use? 

If you've followed all of the instructions that came with the card and are still having difficulty using the card with eligible vendors, I would recommend reaching out to our third-party support team who supply and provide assistance with these gift cards: 

Toll-free number:

• Within Canada: 1-877-610-1075
• Outside Canada and US: 1-801-214-8892

Website: myprepaidcenter.com

Hours of Operation: 24/7

I hope this helps! 

RogersLaura

[dmoss]

Won't work for me either.  I tried repeatedly to create an account and register the card I have at myprepaidcenter.  What's the next step?

[RogersYasmine]

Hello @dmoss,

Thanks for joining us here in the community, we appreciate your post! 🙂

I'm disappointed to hear that you are also having some trouble with activating your promotional gift card. Can you please confirm which gift card you have? As we've had a few different ones that were being offered.

We look forward to your response!

RogersLaura

[dmoss]

Front of card: ROGERS THE PROMOTION REWARD CARD
# BEGINS 5295

[RogersCorey]

Thank you. I'll need to investigate a bit more closely.

Please PM us @CommunityHelps so that we can fully assist. If you're not familiar with our PMing process, you can find instructions here.

Regards,

RogersCorey