It is so hard to reach customer service

[jean_xl]

I have been trying to reach the customer service for two days. Nobody picked up the phone due to high volume of calls. Then I tried Anna the AI and she suggested me to connect to customer service. Then I logged in from my own account and tried the online help. After attempts from different hours, I finally got connected with somebody around 7:00pm. He listened to my needs and transferred me to the next available customer service and suggest me do not close the chat window. I waited from my queue position from 99 to 19, then it does not change any more. That was 00:21 in the morning! My queue number stays there till this morning and I was logged off!

I really wish to discontinue Rogers service. How can I inform Rogers? Should I publish an article in the newspaper?

**Labels Added**

　 

[RogersYasmine]

Greetings @jean_xl ,

Thanks so much for posting your concerns over the long wait times being experienced during this busy time of year. We understand that your time is important and we really appreciate your patience. We are definitely doing our best to get to each customer as quickly as we can!

I understand that you are trying to cancel your services with us--we're so sorry to hear that! Although we do not currently have the ability to cancel accounts here in the community forums, we'd be more than happy to review some options with you to see how we can help turn your experience around. Feel free to send us a Private Message @CommunityHelps so we can get started. 🙂

We hope to hear from you soon!

RogersYasmine

[joeamaral2015]

Rogers is impossible to get anything done , expect to spend 8 to 10 hours to make any small change or get help with anything technical .. I dont use rogers personally myself , but we have rogers TV for my 95 year old mother .. so when her box stopped working , the message on the TV said to call rogers.. so of coarse i called them and first time in maybe 8 years and wow , what can i say ... on hold friday for 2 hours , no answer and no option to have them call you back .. online support would not work since account is so old , it has no email linked to it , so the online bot just says waiting to connect you , or it time out.. saturday on hold for only an hour and the tech support person had me on hold on and off for another 45 mins , finally she said she thinks the box is dis -continued and you need contact customer care for a new box with rogers ignite . another hour on hold and the agent just trying to sell me extra packages . then i am like just give me same as before and hes like , im not sure what she had before .. im pretty much just ready to hang up and get a black box for firestick and tell Rogers where to go .. eventually i was able to get it all sorted with new box coming , but i am pretty sure they will screw that up and i will need to call back and waste another 8 hrs for a 5 min job . end of the day i will be just getting my mom a smart TV with a fire stick or something  , just need to find something that has her Europe channels and i will be getting rid of this ..