Interction number: I2349668345

[Alsayer]

I am beyond frustrated with the horrible service I received from a Rogers agent. On January 25, 2025, I called to request a price match for my home internet, as I had an offer from another company with the same price, and my Rogers deal was about to expire. The agent assured me everything was taken care of, and I spent over an hour on the phone with him, confirming that my price would remain the same. But then, on January 27, 2025, I received a box from Rogers, and when I called to ask why, I was told my price had actually doubled! This is absolutely unacceptable—my time was wasted, and I am now stuck with an outrageous price increase. Horrible experience. I expect better from a company like Rogers.

[RogersMaude]

Hello @Alsayer,

Welcome to the Rogers Community and  bringing up to our attention the details of your recent interaction with our  specialists.

We surely want to address how things were handled, as you are right to expect better from us. Providing our customers with the best experience possible has always been one of Rogers' top priority, so we're grateful you took the time to let us know.

When you called back into customer service, following the delivery of the additional hardware, were you told to return it, to make sure we reverse the changes brought to your account?

If you'd like us to investigate what took place and guide you through the next steps, please send a message to @CommunityHelps.

We'll discuss privately to complete the authentication process and access your account, so we can understand things better. Click here, to see how to send us a private message. 

Looking forward to your reply - Thanks!

RogersMaude