Infinite Plan - Data overages?

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
Showing results for 
Search instead for 
Did you mean: 
I Plan to Stick Around
Posts: 15

Infinite Plan - Data overages?

So dashboard says we're on an Infinite plan, but now they're trying to charge us for extra data.  What gives?


rogers infinite 2.jpg


*Added Labels*

Posts: 863

Re: Infinite Plan - Data overages?

Hi @fgfgf,


Thanks for sharing your data usage concerns with us! I can understand why this would appear confusing. Just to clarify, every Rogers Infinite plan will include a specific amount of high speed data. Once a customer has reached their limit for their data bucket, they'll still have access to unlimited data, however, it will only be available at a reduced speed of 512kbps.


This reduced speed still allows for many everyday activities such as basic email, browsing, texting & apps. Customers can also buy a Speed Pass for more data at high speeds if required. 


I'm noticing that in your screenshot of your wireless plan services, it shows that you have a "Share Everything plan" and not an Infinite plan. Perhaps I am missing something? 


Kind regards,