Infinite Plan - Data overages?

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fgfgf
I Plan to Stick Around
Posts: 15

Infinite Plan - Data overages?

So dashboard says we're on an Infinite plan, but now they're trying to charge us for extra data.  What gives?

 

rogers infinite 2.jpg

 

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RogersLaura
Moderator
Moderator
Posts: 863

Re: Infinite Plan - Data overages?

Hi @fgfgf,

 

Thanks for sharing your data usage concerns with us! I can understand why this would appear confusing. Just to clarify, every Rogers Infinite plan will include a specific amount of high speed data. Once a customer has reached their limit for their data bucket, they'll still have access to unlimited data, however, it will only be available at a reduced speed of 512kbps.

 

This reduced speed still allows for many everyday activities such as basic email, browsing, texting & apps. Customers can also buy a Speed Pass for more data at high speeds if required. 

 

I'm noticing that in your screenshot of your wireless plan services, it shows that you have a "Share Everything plan" and not an Infinite plan. Perhaps I am missing something? 

 

Kind regards,

RogersLaura