I require the contact information for the presidents office to escalate an issue.

[oshawaguy]

I have spent multiple hours and multiple sources to try and rectify our account, which has only been partially address.  Per the account details/agreement we just received last month:

"If you have a concern that was not resolved, then we invite you to submit a Share a Concern form (located at rogers.com/contactus) and we'll respond within 1 business day. If you're not satisfied with the resolution by one of our management team members, then you also have the option to speak to our Office of the President or even directly with the Ombudsman office. If after following these steps you are unable to resolve the matter with Rogers, the Commission for Complaints for Telecom-Television Services (CCTS) may be able to help. You can contact them at: ccts-cprst.ca or 1-888-221-1687."

If someone could please provide this information I would appreciate it.

Thanks.

*** Edited Labels ***

[MDee7]

Hi Daria, To be fair, I need to report a positive development with Rogers. There has been a complete turn-around in the quality of their attention to my service requirements in the recent past. For technical reasons they explain, (upgrade in technology platform) I was required to change from the previous technology to Rogers Ignite. This is a very WIFI-dependent system, so if there are "blind spots" in your house where the WIFI doesn't reach properly, one can have issues, as I did. Firstly, I have to say, their phone support for landing the correct package of services for our requirements was good. Secondly, they paid a total of three visits to my house to get the technology working properly, in the final analysis implementing a solution to a TV reception issue in one important room that made a lot of sense and has been serving us well since. So this time, kudos to Rogers. It's expensive, but from a technical perspective it's working and they made sure it does.

[DariaMelnyk]

I am truly glad that you could bring attention to your issue that got resolved with the positive impact hence your final feedback! Earlier what it came to operational aspect of the Internet servicing I had had no complaints and would not anyhow intentionally, but it`s more administrative issue for me now which I am not sure why not conducted properly on their end and which is ordinary and could be well-served either. I hope that I will be able to put these dots together with proper contact and attention, truly hope! Thank you for your chat 🙂