Horrible Customer Service

[heathermcnutt]

I have tried to get thru to the loyalty team. After 3 attempts and “dropped” calls
On hold from customer service being transferred for 45 minutes
My patience are running out!
I have been with Rogers for almost 20 years.
Worst experience so far
Still no resolution

***Edited Labels***

[Babylegs1]

there is no loyalty team anymore, all the agents have been trained for retention calls