My new phone has been driving around Montreal for 5 days now in the back of a FedEx van. Either they try to deliver when I'm not there (and know in advance I won't be there) or they say they will deliver it and don't.
The customer support is non-existent. Rogers tells me I have to talk to FedEx, so far I have:
1. Tried to manage the delivery online through the tracking tool - it says there are no options available
2. Tried to talk to them through online chat - this just closes after telling me no-one is available
3. Called the FedEx customer support line - this put me into an aut9omated system that repeated the delivery information I already know from the tracking site, then asked if I wanted to track any more packages.
4. Tried calling the local FedEx depot directly - I wasn't able to get through to anyone there.
Apart from hijacking a FedEx truck and driving to the depot, does anyone have any idea how to talk to these . ?
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