I would like to express my dissatisfaction with the service I have received from Rogers. I initially switched from Fido, where I was happy with their service, hoping for better service with Rogers. However, my experience has been extremely disappointing.
I purchased an iPhone 16 Pro Max under a Rogers contract. Unfortunately, the staff did not provide any information about relevant policies at the time of purchase. After a few days, I decided to return the device due to its large size and requested an iPhone 16 Pro instead. I was informed that it was out of stock and was advised to return the phone and buy a new one from another store.
When I visited another store, I was told that I was blocked from purchasing a new device for one month due to the return. Upon returning to the original store, they admitted that they had failed to inform me about this policy.
As a result, I have been without a phone for over 15 days, causing significant inconvenience and mental stress. This lack of transparency, poor communication, and overall poor service have left me extremely frustrated.
I strongly urge others to reconsider choosing Rogers, as my experience has been nothing but stressful and unsatisfactory.
One more thing thers guys sent me a bill fir return device.
Thanks for your support and services
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