Disappointed with Rogers

[Itsjaysy]

I just would like to express my disappointment to Rogers. I have been a loyal customer. I kept calling them days before black friday and even on the day of Black friday to ask for bonus or further discounts. The agent refused to help me and said she can’t do anything. I told her other carriers have better deals with cheaper price and still the agent refused to help.

That was the reason I moved to Telus. I literally went to telus after the agent refused to help me.

[RogersMoin]

Hello, @Itsjaysy.

Thank you for joining our Community and sharing your recent experience with us. It’s disheartening to learn that our support team couldn’t assist you with your requests and that this led to your decision to part ways with us.

We always strive to provide our customers with the best deals and excellent service. We missed the mark this time, and I sincerely apologize.

We value your loyalty and hope you will consider returning to Rogers.

Cheers,

RogersMoin

[Palilulac]

Just move to another carrier with cheaper price. 

[Palilulac]

We always strive to provide our customers with the best deals and excellent service. We missed the mark this time, and I sincerely apologize.

Just check customers complaints about waitinh time on customer service lines. Is that callled excellent service?

Actually, do you ever read complaints about queque time? The best deals? I was charged $75 for service not requested. Is that cakllled best deal? For you guys yes it was best deal. $75 for nothing,.