Credit for outage

[JGIBB]

Was without service for over 10 days. Took multiple calls and two techs to come out to finally resolve the problem. Remarked to multiple Rogers agents that I expect a credit on my account. After waiting 100 minutes on a call to trying to get my credit I gave up. Rogers isn’t interested in treating their customers fairly. Shameful.

***Edited Labels***

[RogersZia]

Hello @JGIBB,

Welcome to the Rogers Community Forums!

It certainly cannot be easy having no service for so long. I am glad to hear the issue was finally resolved. I realize the wait times have been quite high lately. I hope you have gotten in touch with our support team since you last posted here.

Please let us know if you still require account assistance.

RogersZia