Cityfone Porting Issues

[Need_Help]

Does anyone have a phone number for CityFone or someone at Roger’s that will help with a Port-in? I’ve been trying to complete a port and my wireless number has gone inactive with Cityfone making the port not possible. The only help I’ve been given from multiple contact with Roger’s is an online form to fill out and the promise of 1 to 2 business days long since past.

***Edited Labels***

[Pauly]

Hi Need_Help,

Please check out this post:

https://communityforums.rogers.com/t5/Account-Support/Switched-from-Cityfone-to-Rogers-but-number-ha...

[Need_Help]

Thank you, I had read that thread prior and tried to escalate. The “supervisor” I spoke with was unable to provide any further assistance other than filling out the web form on my behalf again, so sadly no further ahead.

[Need_Help]

Still waiting. Have called numerous times and the only support I have been provided is the link to the web form. I’m beyond frustrated.

[RogersCorey]

Good morning @Need_Help!

I apologize for any frustration you might be feeling however the form is the only way to get support for your port now.

There was a grace period to allow for customers to port or disconnect their services up until Jan. 6th.

As of January 6, 2025 customers looking for support for Cityfone related billing disputes or porting questions should use the online form that is available on the Rogers.com Support page. 

https://www.rogers.com/support/billing-accounts/cityfone-customer-inquiry

~RogersCorey

[Need_Help · Accepted solution]

This issue has now been resolved. I received a call that would have originated from the web form. For additional context, the reason it has been so frustrating is that the process was started in December. Regardless, it has now been resolved.

[RogersCorey]

We love to hear it! Thank you for letting us know that this situation has been resolved @Need_Help!

If you have any remaining questions or concerns, please don't hesitate to ask. If you've completed the port-in process and you're now a post paid Rogers customer, we can offer full support now without the need for a form. 

~RogersCorey