Cell Phone purchase

[dionne1982]

On Oct 11th we decided to finance a iPhone 16 through my Rogers account, we did all the filling out stuff online and when we hit checkout my card was declined and then i got a text message from my bank asking me if it was me making the purchase. Not thinking out it at the time I closed the rogers tab thinking i would have to do it over again. I logged into my bank and noticed the $690 credit card charge from rogers (Still pending) I put $600 down, $25 delivery fee and phone plan charge ($690). I called rogers the same day and there's no history on their end and was told sometimes and it could take a couple days to show up on their side. Its the 15th now and the charge is still pending, I have no confirmation of the order or nothing. Has this happened to anyone? and what should I do? 

[RogersMoin]

Hello, @dionne1982.

We're thrilled you joined our Community. Thank you for detailing your recent experience with us.

It sounds like a confusing situation, the card being declined and closing out of the order tab. Since the tab was closed before order confirmation, we can't see it from our end.

Please reach out to your bank and cancel the pending transaction.

Were you ordering your device from a desktop browser? You may want to try ordering the device from an incognito browser without any addons/extensions enabled.

Regards,
RogersMoin