Cancel lines

[Anton100]

It’s normal that Roger’s staff let you hanging in the chat When someone want to cancel a cellphone line, just to not do it? After 25 m of waiting, the staff just close the chat when I told him that I wanted to cancel a cellphone line. I can’t believed.

*Added Labels*

[RogersZia]

Hi @Anton100,

Welcome to the Community!

This is definitely not routine behaviour, I certainly understand how inconvenient such instances can be. I hope you were able to get in touch with the right teams since you last posted here.

Let us know if we can be of any help.

RogersZia