@Royce1 This is a peer to peer forum where Rogers users/customers help other user/customers. We cannot do what you ask here since confidential information would be required and not allowed on the forum. Did you purchase the protection through Rogers? If so, you need to contact Rogers.
https://www.rogers.com/contact
If you got the protection from a third party, you'll need to contact that third party.
You may be able to get assistance by sending a PM to the mods on this forum, who are Rogers employees:
When logged into the forum, click on @CommunityHelps . On the page that comes up, you'll see a link on the top right of the screen to "send a message". If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it. There may be some back and forth required while they get your personal information to look into your account. Personal information is not allowed in this forum.
Royce1, if you want to cancel it, pick up the phone, call customer service, and tell the agent to cancel it for you.
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