May I know what Rogers service do you currently have? Are you able to view the details of the charge on your invoice? The invoice breakdown should indicate if the charge is for a recurring feature or an overage.
Just need a little bit more info to assist you further.
Thanks for your posts! If you drafted a reply to @RogersZia, it was not posted successfully.
We definitely want to help you resolve your billing concern. However, so far we have yet to obtain enough information to understand the charges you're referring to.
Our wireless setup fee is normally $35, while the technician fee is often $49.99. It would be ideal, if we could identify your type of services, so that we can provide you with the explanations you're looking for.
Thanks for understanding. 😉 We look forward to your reply!
I upgraded my cell phone at a Costco location, and I was offered an increase of my data plan at zero cost for me because a loyalty program being offered at that time. I clearly stated that if it was any change on the cost of my plan I prefer not to change anything but I was told nothing was going to change.
I have two lines, before Oct 2018 the cost of both was ($120 + $60) my next bill showed one line at $115 but the second line went up to $85. The next bill also cam with a $30 connection fee.
I went to the costco location to explain the problem and the answer was the connection fee should be credited the next bill or the one after that (never happened and actually I got charged again in December if I recall it right).
And why do I get charged a connection fee when I changed my phone? It is the same SIM card.
I called like 6 months ago to get this billing problem solved but nothing.
One year later the extra charge is a full monthly charge of the service and no solution yet.
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