Accepted winback offer 3 weeks ago still nothing received

[lwy134]

Moved to Telus recently and got a call from Rogers/Fido winback early November. Took the offer but it has been 3 weeks. Called customer service and was told they can only put a call back request to winback team as the order is still pending. Don’t understand why they took my cc info and Id but nothing comes as promised??? No call back at all.

[RogersMoin]

Hello, @lwy134.

Thank you for joining our Community and sharing your comeback experience. We apologize for the delay in processing your order.

Have you heard back from the Winback team yet? We can gladly review your account notes and advise you accordingly. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

Cheers,

RogersMoin