02-01-2023 04:42 PM - edited 02-01-2023 05:08 PM
When I sign in to MyRogers it says to "Link a Wireless or Residential account" and to find my account number on my "your bill is ready" email, but that is incorrect.
My billing email only has the account number starred* out other than the first digit and last 4. The same is on my emailed service agreement.
So I can not get into my account, view my bill or make payments (will be cancelling at this point) all because the information provided on the site is incorrect and no one on the live chat can figure it out.
Seems like Rogers is holding me hostage so i can not cancel within my first 30 days and have to incur cancellation fees
SOLVED: heard back from Rogers. They were never able to tell me why this happened or why my account was starred out in the billing email, but they did link my account for me so i was able to log in.
***Edited Labels***
02-02-2023 04:31 PM
Hello, @nix4.
Thank you for your post, and welcome to our Community!
The initial emails will have the account number masked for security reasons. I appreciate you editing the post to letting us know you could log in to MyRogers.
I'm optimistic you will enjoy your services.
Cheers,
RogersMoin