By Roger’s own rules you cannot port out or close an account without CALLING. So, no Yasmine, unfortunately your ‘solution’ is unviable according to Roger’s Kafkaesque rules. We are, as the poster says so, trapped and cannot leave even if we want to....
You are not alone. I have tried to cancel my service now for FOUR MONTHS. When you chat, they say you have to call. This, after signing in to your secure account. They say this is for 'security reasons'. Does this mean the account is NOT secure? One ...