replacing cable remote

[keb]

I have been on hold with Rogers for an hour, waiting to request a new PVR remote because the local Rogers store confirms that they have these things but will not give one out.

I assume that the purpose of making me hold and listen to the most appalling loud and fuzzy pseudo-cool jazz while I do so is that I will kill myself, because I can think of no legitimate reason for this. My question: will Rogers pay the cost of cremation when my body is found?

Thank you.

[RogersCorey]

Greetings @keb!

We agree that's a long time to wait for such a simple request. Please let us help!

If you would kindly to send us a private message to @CommunityHelps and we can assist you with this remote replacement. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey

[keb]

Someone finally answered. Now I have to call back for a calcuation of how much credit I am owed for being unable to use my cable.

Meanwhile, can no one do anything about the hellacious horrible horrific on-hold "music"?

The quality of the sound is abysmal. Everytime one "tune" ends, the next starts with either a huge crash of drum noise or a blaring honk of brass instrument noise. The main piece consists of about two bars repeated over and over and over and over with a crashing downbeat throughout. Holding the receiver to one's ear would result in deafness and screaming insanity in short order. I have to say the "music" itself is actually not as horrific horrible and hellacious as the previous many times I had to call Rogers. I don't know when the change was made because calling Rogers is the very last thing I have ever wanted to do with my life and I have not done it in a long time, which is why I am still on "legacy" with an expensive land line and too much internet whatever it is, also given that Rogers never proposes cost-saving solutions to its customers. But for now, the on-hold music, because I am going to have to endure repeatedly again when I make the required changes to my services. Torturing customers really is not good business.

[asturias7]

I never call in to request a new remote. Log on to your MyRogers account, then choose Live Chat. When the automated reply pops up just type in Agent or Specialist and you will be given options. Choose Technical Support and then Xfinity TV (or similar). 9 times out of 10 you will get a hold of an agent much sooner this way than having to wait on the phone. I find that any time between 6 pm and 9 pm is when your wait time will be, at most, 15 minutes.

[keb]

Thank you. If the occasion arises again I will keep it in mind. This is only the second time in a decade that I have needed a new remote, so I didn't have a routine as you seem to have. 😉 My more common need to communicate with Rogers is to enquire about when my cable/internet/phone service will be restored. Since internet and phone don't work when this happens, I had the Rogers number in my non-Rogers cellphone contacts so I could use it to make the call. I would then encounter the oh so helpful recorded message that I could contact Rogers via the route you suggest... which of course I could not, since my internet was not working and that was why I was calling... I guess that was why it didn't occur to me in this instance. Besides, who expects to wait an hour on hold with a company one pays a monthly king's ransom to? You just keep waiting, and waiting, and waiting, and then you have invested enough time that you throw good time after bad... One really should not have to rely on tips and tools from strangers to get in touch with said company, but that's just mho. Thanks!

PS - the problem started on Sunday afternoon; it is now Wednesday and I have not heard a whisper from Rogers. No new remote, no message about attempted delivery. (I had no choice but to be absent on both Monday and Tuesday afternoons for pre-arranged important medical appointments that I was not about to skip to wait for the possibility of a delivery from Rogers.) I was told 3 days as the outside time it would take. I guess I'll call Rogers this afternoon. HAHAHAHAHA.

[keb]

And hahaha again.

I just spotted the pinned post "Rogers’ Burial Process".

I thought it was a reply to my question.

It did remind me of all the problems I had several years ago when our cable just didn't work and the issue went on for months and months without resolution; a tech would come out every once in a while and play with the outside cabling and say the other guy didn't fix the problem, and come back later with more cable because he didn't have enough, and then somebody would decide everything needed to be replaced... Some cable did get buried in my back yard a while after that, for a neighbour's benefit, apparently. I had to watch out for it when burying three excellent cats who died of cancer during the pandemic in the perennial border the cable was buried in.