Rogers Smart Home Monitoring - No one available?

[leanneju]

I am super frustrated as our service seems to have an issue with connecting. I tried calling for customer service during the last few weeks and was on hold for hours at a time but no one is responding. Then I did a search and it appears that the department or service is discontinued? How can I cancel my service? I don't want to continue to pay for the service.

[Eferrier]

 They have definitely given up on Smart Home and their paying customers. I just spent a very long time on hold and had to hang up because I have things to do. Right now, I just need to get the alarm system back working properly and then I will most definitely begin evaluating a better vendor. 

[RogersMoin]

Hello, @leanneju.

Thank you for joining our Community and sharing your recent service connecting issues. It's disappointing to hear about the ongoing connectivity issues.

We can happily troubleshoot the connectivity of your Smart Home Monitoring if you can share additional details. You can also Live Chat with our dedicated tech support team at Home Monitoring Support.

@Eferrier - Thank you for joining this thread; please Live Chat with our tech support at your convenience so we can work on your alarm system. 

We appreciate your patience.

Regards,

RogersMoin

[Eferrier]

@RogersMoin Been waiting on the chat for quite a while now. When it comes to support for Home Monitoring, there is nobody home. Rogers has moved on and left us poor suckers paying the bill monthly. Disgraceful.

[Eferrier]

I was in Queue Position 1 from the moment the chat started, yet no one from Rogers cared to join.