Some fraudsters had a nice (but failed) attempt to scam me. They called from the "Promotions Department" offering a very good deal - $48 for a new iPhone and 40 GBs of data (there are several similar posts about this here). They sent me a verification email, which looks exactly like legit emails (I compared the fraudsters' email vs a legit Rogers one), including the identical email address of Donotrpely@rci.rogers.com.
I was already on alert due to the very low cost but played along as they were not asking for personal info - until the end. At this point, they exposed their scam:
1) they asked for my bank account number to set up the automatic payment. I replied that I will set it up on MyRogers. He actually got upset and said if I want the deal, I have to provide the banking info.
2) I then gave him a phony 7 digit account number just to see what would happen and they guy replied that it has to be 9-12 digits-this is, of course, non-sense.
3) He then hung up on me.
So 3 red flags: 1) It is not a requirement to set up banking info at time of purchase; 2) he lost his cool very easily and 3) he didn't know how Canadian bank account numbers work.
1. including the identical email address of Donotrpely@rci.rogers.com.
2. ...I then gave him a phony 7 digit account number just to see what would happen and they guy replied that it has to be 9-12 digits-this is, of course, non-sense.
1. I find this very strange if you hover (or click depending) over the e-mail address, which then displays the actual e-mail address. The scam e-mail address is usually different from a Rogers e-mail address, even if it's only one character.
2. Although a bank account number is 7 digits, it's usually preceded by the branch number, which is typically required for any transaction. But as you indicated, you can provide that at MyRogers, not verbally to someone you don't know over the phone.
Here's a link with my tips that give away scammers:
1. When I hover over the email address, the correct rci.rogers shows.
2. Yes, for pre-authorized debits (PADS), a 3 digit bank number, a 5 digit transit number, and 7 digit account number are required. A trained customer service agent would know the difference and not expect the transit number (5 digits) and account number (7 digits) to be provided as a 12 digit combo platter. Plus, a Rogers agent wouldn't get annoyed and snap at a customer for providing the correct 7 digit account number when asked.
If you still have that email, I suggest forwarding the email to firstname.lastname@example.org and include a brief description of the issue. Copy and paste the full email headers above the body of the forwarded email.