cancel
Showing results for 
Search instead for 
Did you mean: 

Scammers are really getting good at scamming

ybillurduran
I've been here awhile

There is a big fraud team related to rogers somehow, I believe these people coming from rogers because they are able to use rogers genuine phone numbers. This was the biggest fraud I had encountered for whole my life. So this my fraud story. I'll write the whole thing so other customers can be aware of it better.

They called me first from this number 6473732071 first and told me there was a discount offer on my bill payment, and they put me on hold to connect to an other agent. They said they couldn't connect me now, they would call me back later. Later they called me again this time from rogers genuine phone number, which is 8887643771. I believed I got a real call from rogers because of that number. They got my name, email, and address, which I later learnt that they wouldn't have asked that if they were real rogers agents, they would have had all the information that related to me (actually I'm still confused about it because real agents ask me my name, email, and address to validate me, I have no clue whom to trust). So they put me on hold again to get that discount and after we connected they said they added 2 lines on my account but nothing to worry, they gave me the discount as well, and they cancelled those lines already and sent me confirmation emails from notifications@rogers-mobility.ca which is a fraud.

They wanted me to delete the emails that I got from rogers, and I said no I wouldn't do it because they were the proofs that I could get hold onto. He wanted me to believe him and gave me his management name which was Erwin Noir, ID was AX6909E (which was a fraud because later I learned that real rogers agents use only numbers on their IDs), phone was 8253600230 (this number is not valid anymore). They lied to me that they would give me a gift phone, and that's why I got suspicious more. But as I said that was the reason I believed them because they called me from rogers genuine phone number. And I later contacted the customer agents from chat. I told the lady this thing seemed so suspicious to me. And she told me she was not seeing any gift phone order but she couldn't say it was a fraud or not, it could be coming from a management team. So I believed them again. I asked her what to do, she told me that I shouldn't accept the delivery, and they will be returned to rogers if I don't accept them. So I'm coming to the second part of my story now.

I didn't accept it at the first attempt of delivery. But rogers called me again from this number 8667272141 which was rogers genuine business account number. So I believed them again because these phone numbers are the real rogers numbers. His name was Brain and his number was 8254650195, he told me to call him from this number in case I encounter with a problem. He told me that I needed to accept delivery, and return them later. I wish I didn't believe him. I believed him because he kept calling me from rogers business account phone number. I even told him one of you was saying I shouldn't accept it, you were saying accept it, I was upset and confused. But I ended up doing what he said because of that stupid real rogers phone numbers. He sent me purolator return labels from notifications@rogers-mobility.ca, I printed them and returned the packages that I got. And today I realized that those packages went to Edmonton, Alberta, which they didn't come to me from that address. They came to me from Oakville, Ontario. I found out that later. They probably used me to give those brand new phones to them, not rogers itself. I'm still in shock.

I learned everything today by calling the rogers customer service which is that same number again 🙂 I spent 2 weeks for them to get cancelled. They cancelled them today and we all understood that it was all fraud, they created a fraud case on behalf of me. They told me I'm not going to be charged on those lines, but we'll see what will happen on my next billing cycle. I'm still so confused, how they would get access on our accounts, they could add new lines, new phones using rogers real phone numbers, and their database. They are really well disguised. I feel so stupid.

So a lesson for other customers, please don't believe agents even if they call you from genuine rogers numbers. Don't share your information. Don't pickup their calls, don't chase after discount offers. That will be the thing I would do from now on because there is no proper way to distinguish which one is fraud which one is not. Be careful out there!

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Scammers are really getting good at scamming

57
Resident Expert
Resident Expert

@ybillurduran wrote:

There is a big fraud team related to rogers somehow, I believe these people coming from rogers because they are able to use rogers genuine phone numbers. 


This does not need to be the case since scammers can spoof any phone number they want.  Search for spoofing on the web and also check out the following scamming tips:

 

https://communityforums.rogers.com/t5/Scam-Phishing-Fraud/tkb-p/ScamFraudNotifications@tkb

 

You are certainly correct that scammers are getting more and more sophisticated. This is why I never engage with "telemarketers" or door to door sales people. They do not have your best interests at heart, only their own.  I only discuss items when I initiate the call or I go to known website using my login credentials.

 

I also never answer any calls when the phone number is not in my phone's directory, although spoofing can circumvent that.  I still have home phone (Panasonic Cordless) so I have a distinctive ring set up for people in my directory and know to answer those calls if convenient and ignore any others.  Telemarketers rarely leave voicemail.

View solution in original post

1 REPLY 1

Re: Scammers are really getting good at scamming

57
Resident Expert
Resident Expert

@ybillurduran wrote:

There is a big fraud team related to rogers somehow, I believe these people coming from rogers because they are able to use rogers genuine phone numbers. 


This does not need to be the case since scammers can spoof any phone number they want.  Search for spoofing on the web and also check out the following scamming tips:

 

https://communityforums.rogers.com/t5/Scam-Phishing-Fraud/tkb-p/ScamFraudNotifications@tkb

 

You are certainly correct that scammers are getting more and more sophisticated. This is why I never engage with "telemarketers" or door to door sales people. They do not have your best interests at heart, only their own.  I only discuss items when I initiate the call or I go to known website using my login credentials.

 

I also never answer any calls when the phone number is not in my phone's directory, although spoofing can circumvent that.  I still have home phone (Panasonic Cordless) so I have a distinctive ring set up for people in my directory and know to answer those calls if convenient and ignore any others.  Telemarketers rarely leave voicemail.

Topic Stats
  • 1 reply
  • 836 views
  • 2 Likes
  • 2 in conversation