Scam alert

[mpppy]

I fell for a very alarming phone scam this week.  I received a call from “Rogers” advising me that someone was making changes to my account, that is changing the email, changing the email and ordering a new iPhone to be delivered to the new address.  The caller was a woman who sounded harried. She spoke very quickly and had no accent.  She told me she needed to restore the email on my account .  First she sent me a Roger’s verification code. This didn’t seem weird as the bank also does this.  Then she sent me a Google verification message with three numbers and told me which one to select.  That’s where I went wrong!  I stupidly complied.  It was unlike any other Google verification as it had the three numbers. Shortly after she completed the call. Within minutes my phone lost its connection to the network.  I called tech support and while I was on the line (from husband’s phone), that dropped off the network too.  We live an hour away from the nearest store and spent the rest of the day on the phone issues.  Replacement sims did not restore my iPhone 11, although my husband was able to restore his iPhone 13.  
That was just the start.  They were in my Google account, accessed passwords and as they had my phone number they could satisfy two factor authentication. They ordered gift cards on my Amazon account, requested a significant transfer of funds from my Questrade account, and placed other orders and applications.  Interestingly from the information they stole they also acquired access to my husband’s outlook email.  A real nightmare. 
Just wanted to share this in hopes that others may learn from my experience.

**Labels Updated**

[RogersMaude]

Good day @mpppy,

Thank you for sharing your recent experience with the Community. I am very sorry for the inconveniences this may cause you.

We take protecting our customers’ privacy very seriously and that’s why we’re committed to helping our customers protect their own information and account data from frauds and scams.

Report the incident to local police and the Canadian Anti-Fraud Centre at 1 888 495-8501 or http://www.antifraudcentre-centreantifraude.ca/index-eng.htm

Contact the fraud departments at these credit bureaus to inform them:

• Equifax: 1 866 828-5961
• Trans Union: 1 800 663-9980 (Quebec residents contact 1 877 713-3393)

Contact the fraud department of your bank or other service provider where the unauthorized inquiries, transactions or account activations occurred.

More information on common scams:
http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/03234.html#s5

More information on fraud:
http://www.antifraudcentre-centreantifraude.ca/index-eng.htm

Let us know if you require further assistance!

RogersMaude