Rogers scam? fraud?

[Bartsimp]

I ran in to a rogers sales rep at a gas station who broke down some pretty good deals she gave me her card, I gave her my basic information and she was supposed to call me in the evening to chat more about it and give me a chance to include my husband in. I had suspicions after speaking with him and I didn’t answer her call. I have now recieved 4 emails about changes to my account, and 20 text messages from random numbers claiming I have an apt booked. I contacted rogers to ask if there was anything booked or changed and they said No! I was scammed! Well rogers technician just showed up at my house! An apt I did not make! What is going on!

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[RokTok]

Rogers shud answer this query, I notice increasing cybercriminal stuff being reported like sim card swaps, does Rogers have a site/link that gives info on this and how best to upgrade protections?

[RogersCorey]

Good afternoon!

I wouldn't recommend trusting anyone claiming to be a Rogers salesperson if you meet them at a random location that isn't a Rogers store. If you're not communicating with a Rogers agent by proactively contacting us through one of our official contact methods (phone, social media, chat) or shopping with us directly in-store, then you should be wary of social engineering schemes. If you're ever solicited by someone claiming to be a Rogers employee and you're at all suspicious, we do encourage you to reach out to us first to confirm their validity. You can find our official contact methods here: Contact Us - Help & Support - Rogers

Identify and Handle Fraud Attempts via Social Engineering Scams - Rogers

What kind of "basic information" did you provide, @Bartsimp? Depending upon the information you offered up, the risks will vary. Since we've already verified that there's nothing officially booked or changed on the account, these scammers may still be trying to get more information out of you so that they can gain access to your account.

Your first step should absolutely be to stop communicating with them. Do not answer any of their questions. Please report any suspicious text messages you've received by forwarding them directly to us at 7726. You can also forward any suspicious emails to: abuse@rogers.com. You can learn more about reporting suspicious texts here: What to do if you get spam text messages? - Rogers

Please let us know so that we can provide you with the best possible advice. 

Regards,

RogersCorey