Rogers Sales Scam

[bailiff8]

I received two calls from people pretending to be Rogers Sales offering phones. The thing that was scary was that they were able to provide me with the last four digits of my account # and my current balance. Please look into this, because this seems like accounts were hacked for them to get this information. 

***Edited Labels***

[RogersJermaine · Accepted solution]

Hi @bailiff8,

Welcome to the Rogers Community Forums, and thank you for sharing this incident with us. 

If they did have accurate information regarding your account, we would like to verify this further for you to confirm its legitimacy or to assist with reporting and ensuring your account details are kept safe. 

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards
RogersJermaine

[deejayh67]

I had exactly the same experience this week.  A legitimate Rogers / Shaw sales representative got in touch with us to remind us to renew our service, and provided options for renewing our plan.  MInutes later, a second person made the same outreach, but from a non-Rogers or Shaw email account ("scs-sales").

After speaking directly to the first (legit) salesperson, he said the other person didn't show up in their system at all.  He said they should be able to provide our account number, our modem number and would have either a Shaw or Rogers email address.

Both of them sent me renewal contracts through Docusign.  When I ignored the scammer, he called me to ask me to sign the document.  I told him I wouldn't because he didn't provide me with my account information.  He didn't offer to, so I told him I wasn't signing anything.  He said "okay, thanks" and hung up.  Happy to share their information for future reference.

[Jessyprsn]

I had that happen to me as well.

[MahbuburRahman]

I'm having the same issue. My god, I found you guys!

[Ranjithpr]

My Sales person(Pranshu) gave fake promises during the new connection saying I have bundle offer with Wifi and home surveillance but when I got the bill I was charged $30 and also a set up fee of $150. It was agreed that my set up fee ($150) will be waived off initially

Very bad experience and will never go for Rogers again

Also compared to Bill and Freedom very bad connection frequent interruptions

[RogersYasmine]

Hello @Ranjithpr ,

I'm saddened to hear that this was your onboarding experience with us. Transparency is super important. 

We'd like to investigate this further for you. If possible, please send us a private message @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Thanks so much,

RogersYasmine

[Ranjithpr]

I reported the issue to CCTS. They must have reached out to you