Rogers Sales Scam
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03-05-2024 10:58 PM - edited 03-05-2024 11:01 PM
I received two calls from people pretending to be Rogers Sales offering phones. The thing that was scary was that they were able to provide me with the last four digits of my account # and my current balance. Please look into this, because this seems like accounts were hacked for them to get this information.
***Edited Labels***
Solved! Solved! Go to Solution.
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Telemarketer
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Re: Rogers Sales Scam
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03-07-2024 10:52 PM
Hi @bailiff8,
Welcome to the Rogers Community Forums, and thank you for sharing this incident with us.
If they did have accurate information regarding your account, we would like to verify this further for you to confirm its legitimacy or to assist with reporting and ensuring your account details are kept safe.
Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.
Regards
RogersJermaine

Re: Rogers Sales Scam
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03-07-2024 10:52 PM
Hi @bailiff8,
Welcome to the Rogers Community Forums, and thank you for sharing this incident with us.
If they did have accurate information regarding your account, we would like to verify this further for you to confirm its legitimacy or to assist with reporting and ensuring your account details are kept safe.
Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.
Regards
RogersJermaine

Re: Rogers Sales Scam
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05-14-2024 04:56 PM
I had exactly the same experience this week. A legitimate Rogers / Shaw sales representative got in touch with us to remind us to renew our service, and provided options for renewing our plan. MInutes later, a second person made the same outreach, but from a non-Rogers or Shaw email account ("scs-sales").
After speaking directly to the first (legit) salesperson, he said the other person didn't show up in their system at all. He said they should be able to provide our account number, our modem number and would have either a Shaw or Rogers email address.
Both of them sent me renewal contracts through Docusign. When I ignored the scammer, he called me to ask me to sign the document. I told him I wouldn't because he didn't provide me with my account information. He didn't offer to, so I told him I wasn't signing anything. He said "okay, thanks" and hung up. Happy to share their information for future reference.
Re: Rogers Sales Scam
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07-23-2024 08:07 AM
Re: Rogers Sales Scam
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12-14-2024 02:03 AM
I'm having the same issue. My god, I found you guys!
Re: Rogers Sales Scam
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01-15-2025 09:10 AM
Very bad experience and will never go for Rogers again
Also compared to Bill and Freedom very bad connection frequent interruptions
Re: Rogers Sales Scam
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01-17-2025 09:21 AM - edited 01-17-2025 09:24 AM
Hello @Ranjithpr ,
I'm saddened to hear that this was your onboarding experience with us. Transparency is super important.
We'd like to investigate this further for you. If possible, please send us a private message @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.
Thanks so much,
RogersYasmine

Re: Rogers Sales Scam
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01-17-2025 10:54 AM
