Phone Scam - As Rogers Customer Service

[Alpha-2033]

Good Morning!

I wanted to quickly get this out as I have unfortunately been a victim of a scam. I was called by this number: +1 (833) 425 2387 unknown number and was told that because I have moved my services with Rogers to another provider that I was eligible for a better deal, regarding my phone plan. I did switch providers and at the moment was not too alarmed. This occurred on May 7th at around 4:37pm. The next day for whatever reason I check the phone number online and of course, no surprise it turns out to be a Phishing scam, it was too late at this point and have compromised my personal information. Whoever this person or group of people are, they were using some sort of voice changer to make the voice sound more North American than any other nationality. Regardless, I have left a voice mail to the fraud team at Rogers and was told to come here and leave a message. I'm taking the next steps to change passwords, call credit card providers and call the Canadian Anti- Fraud Call Centre and Consumer Protection Ontario to report this. Please be safe guys. 

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[RogersCorey]

Thank you for your words of warning. Getting the word out and keeping up awareness of these scams helps others to avoid them. 

Regards,

RogersCorey

[HHAHA]

Thanks for the heads up. Been getting calls from this number every day now.

[FMZ]

I've been getting calls from this number that it got to a point I had to Google it and that's how I saw this. Thank you so much for this.

[Laure56]

Hi!

Same happened to me last week, but from the number 1-833-425-2391. Weird thing is, it keeps calling, although now it immediatly hangs up everytime I pick up.

Can't exactly remember what info I could have given them that could be harmful, since they didn't ask for financial informations... still, I'm spooked now. How did they know that I'm a former Rogers client?

[RogersYasmine]

Hello @Laure56 ,

Welcome to the Rogers Community! We appreciate you posting your concern here. Nowadays, it can definitely be challenging to know if a call you are receiving is part of a scam or not. Your safety and security are extremely important to us! When you do pick up a phone call by a person claiming to be from "Rogers", there are some things you can look out for to determine the legitimacy of the call. Please see below for more information:

How to identify if a telemarketing call is NOT from a Rogers representative?

• We will never call you to sell you a service you already have with us.
• We won’t offer to sell you services from a competitor when you already have our services.
• We will never use abusive, unprofessional, or derogatory language.
• Our representatives will never refuse to give you their name or an interaction number.
• We will never hang up on you.
• Our representatives will always advise you that the call is being recorded.

What to do if you receive a fraudulent telemarketing call from someone who claims to be with Rogers?

• Never give out personal details such as your credit card or banking information.
• If you verbally provided any PIN or password associated with your account, change it immediately.

Please keep in mind that these scammers don't necessarily know that you are/were a Rogers customer, they are just saying this on the off-chance that it's true, so they can appear to know what they are talking about. Another way to determine if an offer you are receiving is legitimate, is to ask them to document your Rogers account with the offer details. You can then call us directly at 1-888-764-3771 to verify the offer details. 

I hope you find this information useful!

RogersYasmine

[amagyar]

I got a call from (604) 287-8359 

Hung up when they wanted "information"

They claim (from a large sounding busy boiler room) that they will reduce your bill by half  

[Marium1]

I have gotten 10 calls from +1 (833) 425-2387 and they’ve all hung up on me until tonight. It is from IOS call center, third party hired by Rogers when you switch to another provider. The agent sounded like he was working outside an airport. He asked questions about who my new provider was, price of plan and current phone. He offered me a plan and new phone for 3x my current monthly payment. He said all I need to do was confirm my address, dob and email and everything would be done. I repeatedly told him I was not interested in such a high monthly payment, he offered to add 6 months of Disney+ but I am not interested in tripling my monthly payment.

[Pauly]

I have been getting a lot of these scam calls from individuals pretending to be calling from Rogers.  They seem very persistent about me giving them my personal information, even after I flat out told them no many times.

I am not going to post the telephone numbers because they are often calling from made up or spoofed 416/647/289 numbers which often belong to unsuspecting individuals who have no idea their number is being spoofed.

[sdj1]

How about 1-833-715-0115 number claiming to be Rogers? 
I’ve been getting quite a few calls from that number. When I try to google it I am unable to find any Rogers reference.

[57]

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@sdj1 wrote:  How about 1-833-715-0115 number claiming to be Rogers? 

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Any phone number can be spoofed by telemarketers or scammers. A phone number is basically meaningless these days.

The good thing is that these days, most providers will provide a "warning" like "likely fraud" or "likely spam", etc if a number is used often that is not "correct".

https://www.rogers.com/support/billing-accounts/faqs-about-spam-call-detect

One can also download apps that perform the same function like Hiya or Samsung Smart Call.

I never answer calls that are not in my phone's directory, which have a distinctive ring.  It the caller doesn't leave a message, it's probably a scammer or telemarketer.

[sajuas]

I got a call today at 12.20 p.m. from the number 647-844-1578. The caller was asking if I felt my phone bill was high. If I feel it is high, he said he can reduce the bill. the person was stammering a lot when I asked to clarify what he was asking. I felt it could be a fraud. I ended the call without giving any other information.

Do Rogers call from that number?

[sdj1]

That area code seems suspicious to me right away...