Phishing attempts that appear to be from Rogers?

[dscrimshaw]

I have received 2 emails that look to me like phishing attempts. One gives a bill total that is much higher than I would expect, the other tells me I have to sign up for a new email system.

Here's what I expect from a sophisticated internet provider:

1: A page with examples of recent phishing attempts that lets me see that these are phony, and

2: An easy-to-find email address that I can forward these to so that my provider can confirm the emails are bogus or let me know they are in fact something I need to pay attention to.

I cannot find either of these. If they exist, they are well hidden.

***Edited Labels***

[57]

1. There are so many scams out there that it is impossible to keep up with them.

2. You can forward the e-mail to abuse@rogers.com.  This may stop some future messages from similar sources and will help other people who are getting the messages since they may be filtered out.

Here's a link with tips:

https://communityforums.rogers.com/t5/Scam-Phishing-Fraud-Discussions/Rogers-Email-Instructing-me-to...

See also the following tips provided by Rogers:

https://communityforums.rogers.com/t5/Scam-Phishing-Fraud/tkb-p/ScamFraudNotifications@tkb

[Pauly]

The best thing to do is to sign into your MyRogers account directly, and download, view or print off your bill.  The bill amount you see in the MyRogers portal is the one you should trust.  The emails they send you can be spoofed or fishing attempts. but the info inside the MyRogers portal can not be spoofed.

[dscrimshaw]

Thank you, 57,

Those two pages do indeed address the general topic of how to recognize phishing attempts. But...

 - the Community Forum page is hard to find, and

 - neither page answers the specific question "Rogers, did this message come from you?"

It boggles my mind that Rogers can't provide a way for its internet customers to email it. The robots are generally useless. For phone calls, the wait times for phone calls are terrible and for an issue like this, the call would have to go through several Rogers staff before landing with someone who might help.

And... Rogers should be ready to take action when someone is using its name to harm its customers.

It's great that you, a community member, addressed this, but where is Rogers?

[dscrimshaw]

Thank you, Pauly, you are right that the MyRogers portal  gave the correct billing information and eased my mind.

But Rogers should still have an easy way to confirm that they didn't send customers a specific email and Rogers should make it easy for us to alert them when Rogers is being impersonated in order to harm Rogers' customers.