Hello, everyone........thank you all for your kind replies. Got an email from the forum asking if I had found a solution to the hacking of my email account, and the answer is: Yes and No. I have changed the password on my Rogers email account, and seem to be receiving emails to it from two of my friends, and several others. On Dec. 31, I got a reply from Sunwing customer service responding to the scammer/hacker's original email of Dec. 28. I haven't used Sunwing in about 10-15 years, so you can see how far it all went. They asked how they could help me. I did not respond in case that email was somehow still linked to the scammer/hacker. I got a phone call this morning from a neighbour, thanking me for 'the very nice email' I had sent her a few days ago, only I had NOT sent her an email a few days ago; last time I wrote her was about six months ago when another neighbour had died. So, the fallout is still to come, and I will be continually reminded of ALL of the people and businesses who have been affected by this hack/scam. I just fervently hope that noone fell for it and bought any gift cards and followed whatever instructions the scammer/hacker sent them. Nothing I can do about that.
AND...what REALLY still sticks in my craw and bugs me no end and makes me fervently wish I had an alternative to using Rogers is the lack of response I got on Dec. 28th, when I called in around 7pm to report the hack to the Internet Tech line. Got a nice young woman, from Calgary, Alberta, who did not know what to do/how to address my problem. We spoke back and forth for about 15 minutes, and then she said, guess I better got up a notch to the fraud section (or something like that), then said....we will just have to wait, they are backed up. So...she and I waited on the open phone line for an additional 45 minutes, with nothing being said or being done. After about an hour of the call, she said to me.."perhaps I will start looking for a solution myself, seems there are 11 callers ahead of me/us, so it's a long wait. It is dinner time, so it's busy." It was coming onto 8pm by this time. Then she said, perhaps you can find help from a friend or someone there who might know what to do, and as she spoke, I just saw red, and said: that's enough, thank you. and I hung up. That was the totality of Rogers' support.
I have tried to open up a new Yahoo account (not Rogers connected), but I CANNOT because I don't have a mobile number to put into my registration form, where they will send an SMS (whatever that is) code to me to authenticate the registration. So gave up on that. And PLEASE, nobody on this site, do NOT reply back that YES YOU CAN get a new email address WITHOUT a mobile phone. NOT true. I have also watched, previously, Youtube videos of someone going through the whole thing about registering without a cellphone, and it's garbage. Just cannot be done, as some of the comments under the video attest to.
What I could really use back is 1) My Contacts, so that I can send them an email about this hack; and 2) My Archive folder, which contained 135 emails, mostly of online receipts for charitable donations during 2023.
Also, I'd like the people in the restore/recovery department to do a better job, and restore to me at least my SENT emails for 2023, rather than send me off a bunch (4,800, to be exact) of useless emails from 2006 (when I first joined Rogers) to 2008. Seriously...what the heck was the point of that?
I'm old, but I think I still have most of my marbles and common sense, and I just don't understand and can't accept such bad customer service.
BTW....if anyone on here, expert or not, has something helpful to reply to, please go ahead. I'll keep an open mind. 🙂 Thanks again. It was helpful to get some of my frustration out. Seriously...77 and being censored. What a world.
