Fraud Department

[Elizabeth7]

Hello,
I placed an order for an iPhone 15 Pro Max. Spent over 3 hours dealing with Rogers to place the order. They advised me it would take 2-5 business days to receive the device. It’s been a few days and I still haven’t even received a shipping confirmation, so I reached out to them again and they advised me that my order was canceled and to reach out to the fraud department at 1-888-383-2080. I left multiple voicemails and it’s been a few days and I have still not heard back. I am extremely upset as there was 0 communication with me about the cancellation of the order or why it was canceled. On top of that, no one is able to help me and I absolutely need to hear from those people but it’s impossible to get anyone on the phone. I would love some help please. #veryfrustratedloyalcustomer

[RogersCorey]

Good morning @Elizabeth7.

I understand that having your order cancelled in this fashion would be distressing, especially if you haven't received any communication from us.

Have you been contacted by our Fraud Department as of yet or are you still waiting to hear back from them?

Regards,

RogersCorey

[rat1]

LOL same thing happened to me just yesterday - Looks like it's their MO

Still waiting for an answer after multiple phone calls and messages left.

[RogersJo]

Good Day @rat1👋

A warm welcome to the community and congrats on your first post with us! Yikes! I'm sorry to hear that. I can assure you that protecting the safety and security of your personal and account related information is very much at the forefront of what we strive for.

Have you been in contact with them since? Has a Fraud agent been assigned to your account? 

Looking forward to hearing from you,

RogersJo 

[rat1]

Have spoken to lot of people.  I even got a phone call yesterday from a lovely lady (following a complaint I posted) who said she was going to get someone from fraud department to call me.  So far, no news.

As far as I am concerned, no fraud agent assigned yet. 

[RogersCorey]

Good afternoon @rat1,

I am pleased to hear that this has been escalated for you.

The timeline for these kinds of cases can vary depending upon what happened. In order to give you an accurate timeline, I'll need to have a look at your account.

We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here. 

Regards,

RogersCorey 

[sherry88ca]

This happened to me.  I gave them my email and address, when they were asking for my birthday I became suspicious and hang up.  The reason I was convinced was they sent me a text that has the last 4 digits of my rogers account, the exact amount of my last payment including the date.  Is there a way top file a complaint to Rogers.  How did they get these information.  

[Bartkim]

If rogers canceled my order, will they charge me doubled bill? I read some cases on Redit

Thanks

[RogersYasmine]

Hi @Bartkim ,

Thanks for joining in on the conversation. 🙂

We may need you to provide a bit more details of your issue so we can better understand what is happening. 

Can you kindly confirm what was ordered? Were you able to verify the reason why your order was cancelled?

If your order was cancelled before it could be fulfilled, then you shouldn't be charged anything for it.  We look forward to your reply so we can assist further. 

Thank you!

RogersYasmine

[Bartkim]

I ordered 'upgrading your device ' 2 times and rogers canceled all for no rason. So I decided that I should move to 'Telus' 🙂

[RogersCorey]

Oh, that's a shame, @Bartkim.

If you should change your mind, we can help!

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[CharmzTV]

Call validation @ 18005886718 to restore account