Good evening @Ritalabella,
Welcome to the Rogers Community! Thanks for your post. I understand your concern with receiving an email asking for your personal data. You're doing the right thing by remaining vigilant!
I was not able to identify the promotion you are referring to. You can certainly post a screenshot of the email you received. However, please make sure that you remove any personal information. In this case, the best thing to do is NOT to respond to the email, provide personal information online to the sender, send or forward it to others, or click on any links or attachments included within the email. Instead, forward the email to abuse@rogers.com.
Make sure to include the following details in your email to Rogers:
- Include a brief description of the issue
- Copy and paste the full email headers above the body of the forwarded email
If you provided your PIN/password in response to the suspicious email, or if you don’t have a PIN/password already set up on your Rogers account, we highly recommend that you change or create a PIN/password now.
Hope this helps!
RogersMaude
