Contacting Fraud department

[arung]

Last month I got a call from someone who pretended to be Rogers employee as they had few of my information already. They provided me discounted plan offer on Rogers with Iphone 15 Pro max upgrade.  I liked the offer and provided some more information to complete the order.

In reality they were a scammer. They took my information , called rogers after 2 days pretending to be myself and ordered samsung Z4(wrong device) , I immediately asked Rogers to cancel as that's not what I wanted but Rogers mentioned that I need to wait and Ship it back. Rogers cusotmer care opened the ticket to resolve this. When I called today to check the status, they mentioned ticket is resolved and closed.

Today they opened one more ticket to help resolve this. 

Is there any way I can get in direct touch with fraud deportment,

Any idea how this would be proceeded? Would Rogers reverse any upgrade or charges that happened In this and secure the account for any further fraudulent activity ? 

***Added Labels***

[winwin]

I tried to call 1-888-383-2080, but I cannot even leave a voice message. It just keeps saying please enter an extension (which I don't have). I tried to do online chat with their specialist and also tried to call their enquiry line, but both take forever and no response. Is there a way that I can reach out to them?

[RogersYasmine]

Hello @winwin ,

We appreciate you joining us in the forums. 🙂

Typically, you would want to call that number AFTER you've already spoken to someone in Customer Care, they've submitted a ticket to Fraud Management, and your case has already been assigned to a Fraud Management analyst for investigation. Once that is done, they will attempt to contact you to get the issue resolved. They will also leave notes on your account, including their extension where they may be reached.

With this being said, have you already spoken to Customer Care and have they submitted a ticket for you? If not, kindly share the details of your issue with the rest of the community and why you feel that fraud is involved. You may also send us a PM @CommunityHelps and we'll be happy to assist.  

Kind regards,

RogersYasmine