Call claiming new internet deal

[mcolwell]

Just got a call that claimed to be Rogers saying he could upgrade our internet to 1.5G for $59 and they would cancel my current plan on the day of installation. 

Seemed sketchy as they didn't even know my address or anything about my current account.

**Labels Added**

[RogersCorey]

Good afternoon @mcolwell!

That call definitely sounds sketchy. When we call you, we already have all of your account information in front of us as you're already our customer. We do not need to gather any additional information from you. The only thing we will confirm is that we're speaking with the account holder.

If any caller claiming to be Rogers asks you for anything other than your name and seems to have no current knowledge of your current plan or package, then you can safely assume that they are a scammer.

The safest way to be sure is to ask them to document your account with the offer and tell them you'll call in directly to our main customer service line to accept the offer. Do not call any number they provide to you. You can find all the ways to contact us here: www.rogers.com/contact 

If it's a legitimate call from us, then the offer will be documented on your account.

Regards,

RogersCorey

[zarifcentral]

Hello Corey,Looks like i got scammed by those group.They convinced me to open a wireless account so took my drivers licence and passport number.How can i save myself?where to complain about these two identities i gave them?They might call me tomorrow for the confirmation of the order.Any advice would be greatly appreciated.Please let me know is these infos could be lethal for me? Waiting for a reply bro.Thanks

[RogersZia]

Hello and welcome to the Community @zarifcentral,

I can understand how this would be a cause of concern for you. Do you have an active account with Rogers? We can try to look up your information to see if there were any new accounts created under your name.

You can also keep an eye out on your cards, bank accounts, credit score etc. to ensure there is no suspicious activity related to your personal and financial info. 

Looking forward to hearing from you.

RogersZia

[mayan2012]

Hello,

I just got a call offering thee same price I am paying but faster internet. They had all my information 1-833-822-4255 was the number. is that Rogers>

[RogersTony]

Hello,

Welcome to the Rogers Community Forums!

We can definitely look into this for you. Please send a private message to @CommunityHelps so we can review the offers on your file.

Not familiar with our private messaging system? No worries, click here. 

RogersTony

[mayan2012]

I am pretty sure it was a scam, $60.00 for 500 Mbps. They never called back