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Knowledge Base Articles

Ordering Pay Per View Events on Rogers Xfinity TV

Watch the biggest pay per view events: boxing, UFC, professional wrestling, soccer, and more. It’s easy to order on demand through your Rogers Xfinity TV, here's how.    Follow these simple steps: Press the Rogers button on your Voice Remote. This w...

Fix the Netflix app on Rogers Xfinity TV

If the Netflix app on your Rogers Xfinity TV suddenly stopped working, here are some ways to help resolve this problem. Reset Netflix Press the A button on your Ignite Voice Remote to open the Help menu. Under Troubleshooting, scroll to the right an...

Fix Rogers Xfinity TV or Rogers Streaming Apps Issues

  If you’re having issues with one of the third-party apps on your Rogers Xfinity Entertainment Box (ex: Prime Video, YouTube, Spotify, etc.), try these simple troubleshooting steps to fix the problem. Restart the App The app may need a restart. Try...

Fix Ignite TV Recording Streaming Issues

A recording won’t play or suddenly stopped playing. This should be an easy fix. Follow the instructions below to get back to watching. Are you using Ignite TV on your computer? Clear the cache in your web browser settings.Close your browser.Wait two...

Fix Rogers Xfinity TV Streaming Issues

I was watching a program at home, but when I left, I couldn’t watch it on the app. There are a few potential reasons for this.   Were you watching an On Demand program? Due to restrictions by content providers, some On Demand programs can only be vi...

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