Xfinity website won't load

[senordd]

For the past few week, the website to watch TV won't load from any browser on my Windows 11 computer but works fine from other devices. It's stuck on the "Now connecting to your entertainment experience" screen. The only way I can get it to load is if I log out of all Rogers websites, delete all cookies and restart my computer. Then when I go to the page, it'll spin for a bit and go to the login screen. If I refresh the page after it's been loaded, it just gets stuck on the loading screen again.

*Added Labels*

[-G-]

I see this routinely when using browsers with privacy and ad blocker content blocking extensions active.  To get the site to load, I need to disable those extensions, clear cookies and site data, then restart my browser.

[57]

Here's a link to my tips for dealing with unresponsive websites:

https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/Tips-for-Rogers-Websites-amp-Apps/m-p/491...

As mentioned above by @-G- : You can login using that method which is also discussed in my link.

Recently I find it easier to simply open an Incognito or Private window. Works every time since it bypasses the bad cookie/cache.