Rogers Ignite Remote

[kdee10]

Hello, 2 of my Ignite remotes have stopped functioning properly and I’ve tried all troubleshooting and pairing steps. How can I go about requesting replacements? Thanks.

***Edited Labels***

[-G-]

To obtain replacement voice remotes, you will need to contact Rogers, either by calling Tech Support or sending a private message to @CommunityHelps .  Some Rogers stores also carry replacement remotes, so you can try calling your local Rogers store to see if they can assist you.

[57]

@kdee10 : It is very strange for 2 remotes to "go bad" at the same time. What are they doing, or not doing?  Have you tried new batteries or resetting the remotes to factory?

[-G-]

---

@57 wrote:

@kdee10 : It is very strange for 2 remotes to "go bad" at the same time. What are they doing, or not doing?  Have you tried new batteries or resetting the remotes to factory?

---

Under normal use, it's rare for multiple remotes to go bad... but accidents happen.

Presumably @kdee10 followed the following troubleshooting steps: https://www.rogers.com/support/iptv/troubleshooting-the-ignite-voice-remote

When contacting Technical Support, hopefully they will also offer helpful suggestions to get the remotes working again before sending out replacements.