Just spent more time trying to do something Bell made so easy via self serve. Not Roger’s - everything takes that much more time. I tried to cancel an “extra” cost specialty tv channel I never watch. Vis self serve - it kept bouncing me back to the same page of “confirm changes”. Ultimately bounced me to “live chat or call”. Tried live chat “Anna” - to no avail 🙄Selected to speak to a“specialist”. 9 people ahead of me - finally got “Specialist”. She advised she was in my account already and therefore had authorization to help me. Told her the issues I was having and my request to simply cancel the channel. She needed 3 - 4 minutes to review my account. Waiting … waiting… comes back and asks why I want to cancel the channel. (Excuse me? Do we now need to give a reason why if we are paying for the channel?) It was incredibly frustrating trying to complete a very simple task - made more so by “Specialist” trying to up/sell more products and services. Roger’s has the worst on-line self service and needs to stop focusing on trying to sell us more services and focus on fixing the issue at hand
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