Moving Your Rogers Services

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
Showing results for 
Search instead for 
Did you mean: 

Moving Your Rogers Services

Posts: 1,270

**Please note: Depending on which services you have with us, your move request could potentially be delayed by 60 days due to the current COVID-19 pandemic.  


A Moves Concierge specialist will help make your move easier! Read on to learn more! 


Dedicated help for your move: From transferring services to customizing plans to scheduling reminders and coordinating home installation, we’ll take care of all the details for you. 


Safe, personalized support: Your Moves Concierge specialist will arrange contactless delivery of your products and provide guidance on how to install them yourself. Plus, access 24/7 support and how-to videos at 


For customers with Ignite TV services and/or SHM Automate, here's how it works:  



If you have legacy services or Smart Home Monitoring security (professionally monitored) services, please reach out to our Moves Concierge Team for guidance. 


To speak to one of our Moves Concierge agents by telephone or via Live Chat, please CLICK HERE and select the ‘Moving?’ icon to get started. Our Moves Concierge Team is available for support from 7 a.m.-midnight (ET).  


Have you checked out our new self-serve hub at Find all the information needed to manage your account and services online, 24/7, including troubleshooting tips, answers to most frequently asked questions, video tutorials, and more.