Wyze Cams not working with Rogers Mobile Data

[JcKobeLiam]

I have been using Wyze Cams for quite sometime now with no issue until recently. I can view livestream when connected to my home wifi but soon as I use my Rogers data it will says loading/trying 3 times and it failed. I tried to view it using my relatives wifi and encounter the same connection error. I tried port forwarding with no luck as well. The only time I can view my camera is turning on/off my camera and it will work but soon as I close my wyze app and view again it will show the same error. Anyone having the same issue and was able to fix it?

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[RogersJermaine]

Hi @JcKobeLiam,

Thank you for joining us here on the Rogers Community Forums, and we appreciate you posting your inquiry here.

That is a strange issue that you are facing, that the cameras are working on your home internet connection but not while you are connected to cellular data. It is also strange not being able to connect at another location using their Wi-Fi. Do you have any third-party apps installed on your mobile device (firewall or VPN)? Have you tried using another mobile device, and are you having the same issue?

Regards

RogersJermaine

[kelvintsui]

I am having the exact same problem with my cameras as well recently.

I did some research online and it could be the ipv4/ipv6 settings. 

[jeychel]

I am having the same problem, all of my cameras working good when Im at home but not when Im away since when I upgrade to Ignite modem/router.

[RogersCorey]

Good morning!

I use a Euphy brand camera and I can access my camera remotely while on data without any issues or additional setup. This must be an issue that's unique to Wyze brand cameras and not an issue inherent to the service directly.

Have you attempted yet to contact Wyze directly for troubleshooting support with their product?

Regards,

RogersCorey

[Gordeta]

This is the exact issue I'm having!!! Anyone find the solution yet?

[jeychel]

Problem Solved! I requested Shaw to replaced my gateway modem/router and now my camears finally working again even if Im away from home using.my phone data and even here at the office using their wifi...

[Gordeta]

Can you let me know exactly what you told them to get them to switch out the modem/router?

[jeychel · Accepted solution]

omg. I talked several people at their support and told them that I already did everything except replacing modem/router, and thats my last option but they didnt believed on me, and they always said that my router is no problem and working good. But suddenly came up on my mind that the only thing for it to be replace my router is by upgrading it. but since Im on ignite 1gig plan and using gen2 routern, I am entitled to upgrage it to gen3 without paying anything, so I directly called the billing department to arrange for an gateway modem/router upgrade. and then I installed it by myself...and until now all my cameras is still working again like a charm wherever I am....well just hoping it will work for you too...goodluck

[mikelam977]

Hi Jeychel, Can share me the number of billing dept? 

[JcKobeLiam]

I called Rogers and sent me upgraded XB8 modem and I can confirmed that this solved my issue. Thank you for the suggestion @jeychel 👏

[CharlesLove6]

Hi there,

My experience is different than yours. I used the wifi at my relatives house and it works fine. Also when I registered with MyRogers to use a Rogers wifi hotspot it works fine. However I discovered when I tried to use a public wifi (like at a hotel or my golf course) it won't work. I think that is because these public wifi sites have a portal page and as such the WYZE app can provide a name and psswd into their system.

[jasper]

I have been having the same problem for months now. I also have exactly the same cameras in my USA home and can connect remotely without issues. I called Roger’s support and they refused to change my modem to a Gen3 so I guess they don’t want my business. I am left with no other option than to go to another provider.

[Jcjc1]

The wyze cams don't work on 5g. Ask Roger's to also give you the 2.4ghz wifi signal. You then connect to that with your phone/wyze app, and then connect your wyze cams.

[Jcjc1]

Ask to also give you the 2.4ghz wifi signal. For laptops connect to 5g. For wyze cams connect to the 2.4ghz.
Wyze cams don't work on 5g.

[57]

Please do not confuse 5G, where the G stands for "generation" which is a type of cell phone signal, with 5GHz or 2.4 GHz which are WiFi signals.

https://en.wikipedia.org/wiki/5G

https://www.howtogeek.com/222249/whats-the-difference-between-2.4-ghz-and-5-ghz-wi-fi-and-which-shou...

It is true that many older and small devices need to connect to the router/gateway via the 2.4 GHz signal.  This is not typically a Rogers issue but rather a configuration issue with the particular device. See the following post explaining this:

https://communityforums.rogers.com/t5/Internet/Rogers-Ignite-and-Smart-Device/m-p/522111

[jasper]

I have mine split to 5 and 2.4 all my cams are on 2.4 still having same issues, they don’t connect unless they are on home wifi.

[RogersMoin]

Hello, @jasper. 

I appreciate your patience. Please see the last two posts of this thread: Solved: Wyze cam Live view not working outside of wifi. - Rogers Community.

Let us know if the solution from that thread works for you. 

Regards,

RogersMoin

[jasper]

Hello,
I have tried adding port 10001 with and without security turned on, still having same problem. No issues with my USA installation only Canada. Tried all suggestions on these posts with no fix only one that apparently was successful to others was the replacement of the modem the the Gen3 which Rogers won’t do for me? Everything seems to point to the modem but have no way to check this but to check with another modem which I don’t have.

[Digger1930]

Same issue, and tried adding port 10001 with no success.  I contacted Rogers and the support tech was unwilling to upgrade my modem.  This issues has been going on for months now!  Come on Rogers get on board and let us update the equipment if it rectifies the issues. 

[jasper]

Hi was in contact with Wyze support and they opened a new ticket for this issues. A day later i got a link with an update push. It seems to have solved the issue for me.