My Rogers Gateway does not accept aftermarket 12v dc power supply

[terryakhan]

My Rogers Gateway does not accept aftermarket 12v dc power supply.

I like to replace it's switching psu with a transformer linear psu.

Any ideas ?

Thank you

[RogersCorey]

Good morning @terryakhan!

We absolutely do not recommend using any power supply other than the one provided with the modem. Using an aftermarket power supply is a potential fire hazard.

Is there any reason in particular you do not want to use the supplied power supply? If it's broken, we can provide a replacement. Please let us know.

Regards,

RogersCorey

[terryakhan]

Hello Rogers,

Thank you

I accidentally damaged the DC cable lead when I was trying to tidy it up into a harness. I thought I could replace it with an aftermarket 12vdc, but the Gateway does not accept it. 

Yes, I would like to have a replacement, I called Rogers Tech many time but get placed on hold for a long time without any answer, this is how come I bought an aftermarket from Canada Computers.

Yes, it would greatly help if you send a replacement unit.

Pls let me know how to proceed getting a replacement

Thank you Terry

[57]

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@terryakhan wrote:  Pls let me know how to proceed getting a replacement

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