Tips for Rogers Websites & Apps

[RogersMoin]

Hey Community,

@57 - Thank you so much for putting this together.

Please go through the checklist below when you experience any difficulty in accessing Rogers’ websites and apps; it can help with other websites as well.

Cheers,

RogersMoin

[57 · Accepted solution]

People often have difficulty with Rogers Websites and Apps.  Here are some tips if you're encountering difficulties, especially with a browser.

1. Make sure that you have Javascript turned on in your browser settings, if applicable.

2. Make sure you don't have a pop-up blocker enabled.

3. Make sure you don't have any "extensions" like adblockers enabled.

4. Try a different browser (Latest version of Safari, Chrome, Edge, Firefox, along with latest version of your OS)

5. It's always good to have a "clean" browser as a fallback, so that you don't have anything blocking progress on certain websites that require some or all of the above.

6. Try using Incognito Mode in Chrome (Private Mode in Firefox or Safari) as this usually bypasses any problematic cookies or cache issues.

7. Try clearing cookies, cache and reboot your computer or device.

8. If you're using a VPN, or any other "non-standard configuration", disable it temporarily.

9. Log out of any other Rogers websites. For example, if you're logged into MyRogers, sometimes you can't login to this forum, or vice versa. Sometimes there are simply issues if logged into more than one Rogers website.  This can apply to the IgniteTV website as well.  Treat the various Rogers websites as if they were with a different company. 

10. Quit and restart your browser.

11. Make sure the time on your computer is correct.  If not, certain websites may not work.  Set your computer to automatically get the accurate time when you start it.  Most computers have this option.

12. If using a mobile browser on your device, like a phone or a tablet, switch it to "Desktop Mode/Version".  Familiarize yourself with how to do this with your particular device/browser as this can help with numerous websites.

[RogersCorey]

Great post @57! 

[CML2]

For some reason on our Acer Chromebook I can never login into to my rogersmember centre to get me email. It goes to Rogersmembercentre but then nothing happens. I don't know why. I have tried making sure the javascript is enabled and the pop ups are not blocked. Does anyone have any suggestions?? Thank you so much!!!!

[57]

Your post covers the first two tips in my list in post 2. Have you tried the others?

I'm not sure how things work on a Chromebook, but if you can use Incognito mode in your Chrome browser, give that a try.  Are you able to download a different browser and try something like Firefox?

By "nothing happens", what do you mean?  Can you not click on your mail link or anything? Do you get an error message?  Have you set up your MFA/2FA (Multi/Two factor authentication) with a text sent to your cell phone?